Policies & Help
Everything Gulu Mulu promises you — and everything our sellers promise us — written down in plain language. No small print.
For shoppers
Your rights when you buy on Gulu Mulu: returns, delivery, cancellations and your data.
About Us
Gulu Mulu is a Bangladeshi multi-vendor marketplace. We do not own a single warehouse full of our own stock — instead we give…
Updated 17 Jul 2026ReadCancellation Policy
You may cancel an order free of charge at any time before it has been dispatched. Open My Orders, select the order, and press…
Updated 17 Jul 2026ReadExchange Policy
An exchange is usually faster than a return-and-rebuy, and it is the right choice when the product is correct but the size or…
Updated 17 Jul 2026ReadPrivacy Policy
To run a marketplace we collect only what an order actually needs:
Updated 17 Jul 2026ReadReturn & Refund Policy
You may request a return within 7 days of delivery for any product that is damaged, defective, materially different from its…
Updated 17 Jul 2026ReadShipping & Delivery Policy
Gulu Mulu delivers to all 64 districts of Bangladesh, including upazila-level addresses served by our courier partners.
Updated 17 Jul 2026ReadTerms & Conditions
Gulu Mulu is a marketplace. When you buy a product, your contract of sale is with the seller listed on the product page, not with…
Updated 17 Jul 2026ReadSelling & sourcing
How Gulu Mulu sources and stands behind the products it sells.
Pickup & Delivery Policy
Once a customer's order is confirmed, it appears in your dashboard as Ready to Pack. You then:
Updated 17 Jul 2026ReadProduct Policy
Every product on Gulu Mulu must have:
Updated 17 Jul 2026ReadSeller Exchange & Return Policy
As a Gulu Mulu seller you agree to honour the marketplace Return & Refund Policy. You must accept a return where the item is:
Updated 17 Jul 2026ReadSeller Policy
Any registered Bangladeshi business may apply. To be approved you must submit:
Updated 17 Jul 2026Read