Return & Refund Policy
Last updated
Your right to return
You may request a return within 7 days of delivery for any product that is damaged, defective, materially different from its listing, or was delivered in the wrong size or colour by the seller.
Change-of-mind returns are accepted within 7 days only where the product is unused, unwashed, and still carries its original tags and packaging.
What cannot be returned
For hygiene and safety reasons the following are non-returnable unless they arrive damaged or the seal is broken on arrival:
- Innerwear, socks and swimwear
- Cosmetics, skincare and haircare where the seal has been opened
- Baby feeding items where the packaging has been opened
- Custom-stitched or altered garments
- Items marked Final Sale on the product page
How to raise a return
- Go to My Orders, open the order, and press Request Return on the affected item.
- Choose a reason and upload at least one clear photo of the issue.
- We review within 48 hours and, if approved, arrange a free pickup from your delivery address.
Your refund
Once the seller receives the item and our quality check passes, the refund is issued:
| Payment method | Refund route | Time |
|---|---|---|
| Cash on Delivery | bKash / Nagad / bank transfer | 5–7 working days |
| bKash / Nagad | Same wallet | 3–5 working days |
| Card (SSLCOMMERZ) | Original card | 7–10 working days |
Delivery fees are refunded in full when the fault lies with the seller or with us. On a change-of-mind return, the original delivery fee is not refunded.
If a return is rejected after quality check, we send the item back to you at no charge and explain why.
Still need a hand?
Our team answers 9am–9pm, seven days a week.