Cancellation Policy

Cancelling before dispatch

You may cancel an order free of charge at any time before it has been dispatched. Open My Orders, select the order, and press Cancel Order. Cancellation is immediate and no fee is charged.

On a multi-seller order you may cancel an individual item without cancelling the whole order. The order total, discount and delivery fee are recalculated automatically, and any coupon that no longer meets its minimum order value will be removed.

After dispatch

Once a parcel has left the seller and been handed to the courier, it can no longer be cancelled from the app. You have two options:

1. Refuse the parcel at the door. Nothing is charged on a COD order.
2. Accept it and raise a return within 7 days under our Return & Refund Policy.

When we cancel an order

We will cancel an order and refund you in full if:

• The seller confirms the item is out of stock after you ordered
• The listed price was materially wrong due to a pricing error
• Two delivery attempts fail and the parcel comes back to us
• We detect fraud, a fake address, or abuse of a coupon

Refunds on cancellation

Prepaid orders (bKash, Nagad, card) are refunded to the original payment method within 3–7 working days. Cash on Delivery orders carry no charge, so nothing needs to be refunded.

Repeated cancellations

We are a marketplace of small sellers, and a cancelled parcel costs them real money. Accounts that repeatedly cancel after dispatch or refuse COD parcels may have Cash on Delivery withdrawn and be limited to prepaid orders.