Exchange Policy

When you can exchange

An exchange is usually faster than a return-and-rebuy, and it is the right choice when the product is correct but the size or colour is not. You may request an exchange within 7 days of delivery, provided the item is unused, unwashed, and still has its original tags.

What you can exchange it for

You may exchange an item for:

• A different size of the same product
• A different colour of the same product
• A different product from the same seller of equal or greater value (you pay the difference)

You cannot exchange across sellers — each seller holds their own stock, so a cross-seller swap has to be processed as a return plus a fresh order.

Stock is not reserved

We cannot hold a size for you while an exchange is in transit. If your requested size sells out before we receive your returned item, we will contact you and convert the exchange into a full refund.

Delivery charges

• Seller error (wrong item sent, wrong size shipped, defect): both legs of the exchange are free.
• Customer preference (you simply want another size): the return leg is free, and the redelivery is charged at the standard delivery fee for your area.

How to request one

Open My Orders → the item → Request Exchange, pick your replacement size or colour, and upload a photo. Our rider collects the original item and hands you the replacement at the same visit wherever stock and geography allow. Where a same-visit swap is not possible, the replacement ships within 3 working days of the original reaching the seller.